Customer Experience Innovation in the Public Sector

Customer Experience Innovation in the Public Sector

9/12/18, IBM Studios, Washington, D.C.

Stacy Surla joins a panel of CX leaders in government and industry to share stories about new and innovative approaches in reaching citizens and delivering on Customer Experience and Voice-of-the-Customer programs.

https://www.meetup.com/Digital-Exchange/events/253643912/

Read More

Ethics and IA: A Scenario Creation Tool for Ethical Design

Ethics and IA: A Scenario Creation Tool for Ethical Design

9/20/18, UXDC, Washington, D.C.

How can we know if we’re designing ethically? What unintended consequences could result from our decisions? What can we do to maximize good and minimize harm in digital product design?

These urgent questions were addressed over 4 days at the Academics and Practioners Roundtable at the 2018 IA Summit. One result was the development of a prototype for guiding teams in incorporating ethical design into their products. Stacy Surla will walk through the tool and test its usefulness in an interactive session at the September UXDC meetup.

https://www.meetup.com/UXD-DC/events/254457365/

Read More

Integrating UX into Agile: A Workshop

Integrating UX into Agile: A Workshop

11/29/18, UX Digital Summit, Guadalajara, Mexico

For all its strengths, Agile is not inherently a user-centered method. However, integrating user-centered design in real world development is extremely hard. To meet this challenge, we need to be both idealistic AND pragmatic.

In this hands-on workshop, MetaMetrics will frame the problem, discuss research into UX/Agile integration, and explore a range of UX-centric approaches. Working in teams, participants will develop and present customized plans of action for their own, specific situations, which will serve as the minimum viable products (MVPs) from the workshop.

https://www.digitalsummit.mx/

Read More

Information Architecture Academics and Practitioners Roundtable

Information Architecture Academics and Practitioners Roundtable

3/13 – 3/17/18, Orlando, Florida

For more than 10 years, leading user experience practitioners, teachers, and researchers have convened annual working sessions to forward information architecture as a discipline and a practice. Outcomes have included the publication of Reframing Information Architecture (Springer), discussions on a language of critique for IA, and the development of tools for ethical design of information spaces. This year’s roundtable will include a full-day workshop, Make-a-thon day, poster session, and presentation at The IA Conference.

http://reframe-ia.org/

Read More