Customer Experience Innovation in the Public Sector

Customer Experience Innovation in the Public Sector

9/12/18, IBM Studios, Washington, D.C.

Stacy Surla joins a panel of CX leaders in government and industry to share stories about new and innovative approaches in reaching citizens and delivering on Customer Experience and Voice-of-the-Customer programs.

https://www.meetup.com/Digital-Exchange/events/253643912/

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Ethics and IA: A Scenario Creation Tool for Ethical Design

Ethics and IA: A Scenario Creation Tool for Ethical Design

9/20/18, UXDC, Washington, D.C.

How can we know if we’re designing ethically? What unintended consequences could result from our decisions? What can we do to maximize good and minimize harm in digital product design?

These urgent questions were addressed over 4 days at the Academics and Practioners Roundtable at the 2018 IA Summit. One result was the development of a prototype for guiding teams in incorporating ethical design into their products. Stacy Surla will walk through the tool and test its usefulness in an interactive session at the September UXDC meetup.

https://www.meetup.com/UXD-DC/events/254457365/

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Integrating UX into Agile: A Workshop

11/30/18, UX Digital Summit, Guadalajara, Mexico

 

For all its strengths, Agile is not inherently a user-centered method. Fortunately, through experimentation and persistence, UXers in different organizational environments and development cultures have devised a number of ways to bring users into the heart of product and service design.

In this hands-on workshop, we will explore a range of UX-centric approaches. These include Sprint Zero/Design Sprint, Embedded UX, Dual-Track Agile, and Lean UX. We will also discuss the possibilities for other, even more user centered strategies. Participants will assess their own project settings, the UX and Agile maturity of their organizations, and goals and challenges in integrating UX in his and her specific circumstances.

Working in teams, participants will design customized plans of action and present them to the group. These plans and pitches will serve as the minimum viable products (MVPs) of the workshop.

https://www.digitalsummit.mx/

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Information Architecture Academics and Practitioners Roundtable

Information Architecture Academics and Practitioners Roundtable

3/13 – 3/17/18, Orlando, Florida

For more than 10 years, leading user experience practitioners, teachers, and researchers have convened annual working sessions to forward information architecture as a discipline and a practice. Outcomes have included the publication of Reframing Information Architecture (Springer), discussions on a language of critique for IA, and the development of tools for ethical design of information spaces. This year’s roundtable will include a full-day workshop, Make-a-thon day, poster session, and presentation at The IA Conference.

http://reframe-ia.org/

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